Vow Concierge

Effective Date: December 01, 2025

These Vendor Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Vendor,” “you,” or “your”) and Vow Concierge (“Company,” “we,” “us,” or “our”).

By subscribing, enrolling, or participating as a vendor, you agree to be bound by these Terms.

1. Scope of Services

Vow Concierge operates as a curated matchmaking and referral service connecting brides with independent wedding vendors.

  • We are not a booking agency, directory, broker, or employer.

  • We do not negotiate contracts, collect payments from brides on behalf of vendors, or guarantee results.

2. No Guarantee of Matches or Bookings

Vendor acknowledges and agrees that:

  • Matches are dependent on bride preferences, timing, demand, location, and budget.

  • Inclusion in the vendor network does not guarantee inquiries, matches, or bookings.

  • Final hiring decisions are made exclusively by brides.

3. Vendor Obligations

Vendor agrees to:

  • Maintain accurate, current, and truthful business information

  • Provide professional and timely communication to brides

  • Honor pricing ranges submitted to Vow Concierge

  • Maintain all required licenses, permits, insurance, and certifications

  • Independently contract with brides without Company involvement

Vendor is solely responsible for the services they provide.

4. Fees & Subscription Payments

  • All subscription fees are charged in advance.

  • Fees grant access to participation and consideration for matches.

  • Fees do not guarantee outcomes, revenue, or volume.

5. No Refund Policy

Vendor acknowledges that:

  • All payments are final and non-refundable

  • No refunds will be issued for lack of matches, dissatisfaction, early termination, or unused subscription periods

  • This policy applies regardless of vendor activity level

    Chargeback & Payment Dispute Prohibition

    Chargebacks Prohibited.
    The Vendor expressly agrees not to initiate, request, or file a chargeback, payment dispute, or reversal with any payment processor, bank, or financial institution for any fees paid to Vow Concierge.

    The Vendor acknowledges and agrees that:

    • All fees are non-refundable, as clearly disclosed prior to purchase.

    • Fees are charged in exchange for access to the platform and consideration for matching, not guaranteed outcomes.

    • Dissatisfaction with results, lack of matches, or early termination does not constitute grounds for a chargeback or dispute.

6. Independent Contractor Relationship

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship. Vendors operate as independent businesses.

7. Removal, Suspension & Termination

We reserve the right to suspend or remove vendors, without refund, for:

  • Misrepresentation or inaccurate information

  • Unprofessional conduct

  • Breach of these Terms

  • Behavior harmful to brides or the Company’s reputation

8. Limitation of Liability

To the fullest extent permitted by law, Vow Concierge shall not be liable for:

  • Lost profits or revenue

  • Missed opportunities

  • Vendor-client disputes

  • Client cancellations or dissatisfaction

Vendor participates at their own risk.

9. Indemnification

Vendor agrees to indemnify, defend, and hold harmless Vow Concierge from any claims, damages, losses, or expenses arising from:

  • Vendor services

  • Vendor-client agreements

  • Vendor negligence or misconduct

10. Modifications to Terms

We may modify these Terms at any time. Continued participation constitutes acceptance of updated Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which Vow Concierge operates, without regard to conflict-of-law principles.

12. Contact Information

For questions regarding these Terms:
Email: bookings@vowconciergeco.com
Business Name: Vow Concierge